Skip to main content
BCBS Tennessee - MA Catalog Help Center home page
  1. BCBS Tennessee - MA Catalog
  2. ~~General Questions~~

~~General Questions~~

  • Can I use my allowance at a local pharmacy or anywhere else outside the over-the-counter (OTC) program?
  • Do unused OTC allowances roll over to the following quarter?
  • How many OTC orders can I place?
  • Is there a limit on the number of items I can order in one order?
  • Am I getting charged any additional fees for this benefit?
  • Can I order more OTC products than my allowance will cover in a single order and cover the remaining charges myself?
  • Can I use my allowance for someone else or combine my allowance with someone else’s like a spouse, family member, or friend?
  • How many days does it take to receive an order?
  • Is there a shipping and handling charge?
  • Who can I contact if I have any additional questions?

myTotal Benefits is an independent app that supports OTC benefits management for BlueCross BlueShield of Tennessee, Inc. myTotal Benefits does not provide BlueCross branded products and/or services. myTotal Benefits is solely responsible for the product and/or services they provide.

Funds are available for use within the program time zone

Nondiscrimination Notice

H7917_26OTCAppWeb_C